Terms of Service
Last updated: July 7, 2026
These Terms of Service (“Terms”) apply to the website https://moj-suvenir.me/ and to the services provided by Moj Suvenir (“we”, “our”, “us”).
By using our website, contacting us, requesting a quotation or placing an order, you agree to these Terms.
1. Our Services
Moj Suvenir produces and supplies souvenir products, including customized souvenirs, magnets, coasters and other related products.
We may provide:
- product consultation;
- custom souvenir production;
- design adaptation;
- printing, engraving, painting or other production services;
- order preparation and delivery coordination;
- customer support through website forms, email, phone, Facebook, Instagram and other communication channels.
2. Quotations and Orders
Prices, production timelines and product specifications may depend on quantity, materials, design complexity, customization requirements and availability.
A quotation is valid only for the period stated in the quotation. If no period is stated, the quotation may be updated before order confirmation.
An order is considered confirmed when we explicitly confirm it and, where applicable, receive the required payment or prepayment.
3. Custom Designs and Customer Materials
If you send us logos, images, designs, references, text or other materials, you confirm that you have the right to use them and to provide them to us for production purposes.
You are responsible for ensuring that customer-provided materials do not infringe third-party rights, including copyrights, trademarks, image rights or other intellectual property rights.
We may refuse to produce materials that are unlawful, offensive, misleading or infringe the rights of others.
4. Production and Delivery
Production timelines are estimates unless explicitly confirmed otherwise in writing. Timelines may change due to design approval delays, material availability, production workload, delivery delays or force majeure events.
Delivery terms, costs and responsibility are agreed separately for each order where applicable.
5. Payments
Payment terms are agreed individually for each order or quotation.
We may require full or partial prepayment before starting production, especially for customized products.
6. Cancellations and Changes
Because many products are customized, cancellation or modification may not be possible once production has started.
If changes are requested after confirmation, additional costs or timeline changes may apply.
7. Website Use
You agree not to misuse our website, attempt unauthorized access, interfere with its operation, upload malicious code, or use the website for unlawful purposes.
8. Communication Through Facebook and Instagram
If you contact us through Facebook, Instagram or other Meta products, we may process your message and profile information to respond to your inquiry, manage your request and provide customer support.
More details are available in our Privacy Policy:
9. Intellectual Property
All content on our website, including text, images, product photos, graphics and design elements, belongs to Moj Suvenir or is used with permission, unless stated otherwise.
You may not copy, reproduce, distribute or use our content for commercial purposes without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Moj Suvenir is not liable for indirect, incidental or consequential damages arising from the use of our website or services.
Our liability for any order is limited to the amount paid for that specific order, unless otherwise required by law.
11. Changes to These Terms
We may update these Terms from time to time. The updated version will be published on this page with a new “Last updated” date.
12. Contact Us
Moj Suvenir
Website: https://moj-suvenir.me/
