Skip to main content

Privacy Policy

Last updated: July 7, 2026

Moj Suvenir (“we”, “our”, “us”) operates the website https://moj-suvenir.me/ and provides souvenir production, customization and customer communication services.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, place an order, or communicate with us through social networks such as Facebook and Instagram.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

When you contact us, request a quotation, place an order, or communicate with us, we may collect:

  • your name;
  • company name, if applicable;
  • phone number;
  • email address;
  • delivery or billing information, if applicable;
  • order details;
  • design files, images, logos, references or other materials you send to us;
  • messages and communication history.

Information received from Facebook and Instagram

If you contact us through Facebook Messenger, Instagram Direct or other Meta products connected to our business account, we may receive and process:

  • your public profile name or username;
  • your platform-specific user ID;
  • profile picture, if provided by the platform;
  • message text;
  • attachments you send, such as images, files or links;
  • timestamps and conversation metadata;
  • information about the Facebook Page or Instagram account through which the conversation took place.

We use this information only to receive, organize and respond to customer messages, process requests, prepare quotations, provide customer support and manage orders.

Technical information

When you visit our website, we may collect basic technical information such as:

  • IP address;
  • browser type;
  • device type;
  • pages visited;
  • date and time of visit;
  • cookies and similar technologies, where applicable.

2. How We Use Information

We use collected information for the following purposes:

  • to respond to customer messages and inquiries;
  • to prepare quotations and commercial offers;
  • to process and manage orders;
  • to create, customize and deliver souvenir products;
  • to communicate with customers about designs, production, delivery and payment;
  • to maintain customer communication history in our internal CRM system;
  • to improve our website, services and customer support;
  • to comply with legal, accounting and tax obligations;
  • to protect our business, systems and users from fraud, abuse or unauthorized access.

3. Internal CRM and Message Processing

Messages received through Facebook and Instagram may be stored and processed in our internal CRM system. The CRM is used only by authorized team members of Moj Suvenir for customer communication, order management and support.

We do not sell personal data received from Facebook, Instagram or our website.

4. Sharing of Information

We may share information only when necessary for business operations, such as with:

  • hosting and IT service providers;
  • email and communication service providers;
  • payment, accounting or invoicing service providers;
  • delivery or logistics providers, if delivery is required;
  • professional advisors, such as accountants or legal consultants;
  • public authorities, if required by law.

We do not share Facebook or Instagram message data with third parties for advertising, resale or unrelated marketing purposes.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including customer communication, order history, legal, accounting and tax requirements.

Message and order-related data may be retained while it is needed to manage customer relationships, resolve disputes, provide support, or comply with applicable obligations.

6. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

Access to customer messages and CRM data is limited to authorized personnel who need this access for business purposes.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate data;
  • request deletion of your personal data;
  • object to or restrict certain processing;
  • request a copy of your data;
  • withdraw consent where processing is based on consent.

To make a request, please contact us using the contact details below.

8. Data Deletion Requests

If you want us to delete data related to your Facebook or Instagram communication with Moj Suvenir, please follow the instructions on our Data Deletion page:

https://moj-suvenir.me/data-deletion

You may also contact us directly by email.

9. Cookies

Our website may use cookies or similar technologies to improve website functionality, analyze usage and support marketing activities. You can manage cookies through your browser settings.

10. Children’s Privacy

Our services are intended for business customers and general customers interested in souvenir products. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

12. Contact Us

Moj Suvenir
Website: https://moj-suvenir.me/
Email: [insert your contact email]
Country: Montenegro